Frequently Asked Questions

At Beacon Tech, we provide fast, reliable computer repairs Northern Beaches and IT support North Sydney. From laptop repairs and data recovery to custom gaming PCs, we serve homes and businesses in Brookvale, Manly, Dee Why, and Mona Vale. Trusted for clear communication and quality service, we’re the local choice for computer repairs and IT support Northern Beaches.

General Faqs

My order hasn't arrived yet, Where is it?

If your order has not arrived, please contact us with your order ID and our team will assist you. We provide fast service and computer repairs Northern Beaches, covering Brookvale, Manly, Dee Why, and Mona Vale, as well as IT support North Sydney. For customers outside the area, we can also arrange delivery and support out west to ensure you’re covered.

Do you deliver on public holidays?

Delivery on public holidays depends on the availability of our North Sydney courier. For customers booking computer repairs Northern Beaches, including Brookvale, Manly, Dee Why, and Mona Vale, you will be notified in advance if there are expected delays.

Is my postcode where you deliver?

Yes, we cover the majority of the region surrounding North Sydney and the Northern Beaches. To confirm delivery for your location, get in touch.

Does every order qualify for next-day delivery?

For certain items and locations in North Sydney, next-day delivery is an option. For eligibility, please get in touch with us.

Does signing for delivery require my presence?

Yes, most deliveries in North Sydney require a signature to ensure safe receipt of your items.

Computer and Laptop Repair FAQs

Can I bring my own parts for a custom build?

Yes, you’re welcome to bring your own components. We’ll assemble and test everything for you.

Do you offer advice on choosing the right PC parts?

Absolutely. Our experts can recommend the best components based on your needs and budget.

Can I upgrade my existing gaming PC?

Yes, we offer GPU, CPU, RAM, and storage upgrades to boost performance.

Do you build PCs for purposes other than gaming?

Yes, we build custom systems for video editing, streaming, design, and business use.

Is there a warranty on your custom-built PCs?

Yes, we offer a build service warranty and help with part warranties if needed.

Data Recovery Services FAQs

Can you recover data from a formatted hard drive?

Yes, we can often recover files from formatted drives. Contact us for an evaluation.

Do you recover data from both Mac and Windows systems?

Yes, we support data recovery on Windows, macOS, Linux, and more.

Is data recovery possible after a system crash?

In most cases, yes. Our tools allow us to retrieve data even from crashed systems.

Can you recover files from a physically damaged drive?

Yes, depending on the damage, we can attempt recovery using advanced techniques.

Is my recovered data kept private and secure?

Absolutely. We follow strict confidentiality protocols and never access or share your data.

Gaming PC & Custom Builds FAQs

What advantages does constructing a custom gaming computer offer?

At Beacon Tech, a custom gaming PC is yours to craft — peak performance, easy upgrades, and total control. Plus, we’re your trusted team for computer repairs Northern Beaches gamers and local businesses rely on.

Is it possible to improve my current gaming PC?

Absolutely! You can enhance your gaming experience by upgrading various components such as the graphics card, memory, or storage. We can evaluate your existing setup and suggest the most beneficial upgrades.

What is the price range for a custom gaming PC?

The price fluctuates based on the selected components. We can create a system that aligns with your gaming needs while staying within your financial constraints.

How long does it typically take to build a custom gaming PC?

Generally, the assembly process takes about five to seven business days, depending on the intricacy of the customization and the availability of the necessary parts.

Do custom-built PCs come equipped with warranties?

In terms of warranty provisions, it is essential to acknowledge that a standard warranty covering both components and labor is included with every custom-built PC. Additionally, the opportunity exists to lengthen the warranty period for enhanced customer confidence.

Mobile & Tablet Repairs FAQs

Do you repair both iPhones and Android phones?

Yes, we repair all major smartphone brands, including iPhone, Samsung, and Google Pixel.

Can you fix tablets with broken screens?

Absolutely. We replace cracked or unresponsive screens on iPads and Android tablets.

How long does a typical screen replacement take?

Most screen replacements are completed within the same day, depending on the model and damage. Whether you need a laptop, tablet, or mobile repair, our team providing trusted computer repairs Northern Beaches ensures fast, reliable service for homes and businesses across Brookvale, Manly, Dee Why, and surrounding areas.

Do you use original or high-quality replacement parts?

We use only premium-grade parts that meet or exceed original specifications.

Is water-damaged phone repair possible?

Yes, we can assess and often repair water-damaged devices depending on the extent of damage.

Networking & Onsite Services FAQs

Do you offer on-site network setup for homes and offices?

Yes, we provide professional on-site setup for both residential and commercial networks across North Sydney.

Can you help improve my Wi-Fi coverage at home?

Absolutely. We assess your space and install range extenders or access points for a stronger signal.

Do you install wired Ethernet connections too?

Yes, we offer Ethernet cabling and wall port setup for faster, stable connections.

Is same-day on-site service available in North Sydney?

Same-day service is often available. Contact us early to check technician availability for fast computer repairs Northern Beaches. Our team provides reliable IT support across Brookvale, Manly, Dee Why, and Mona Vale, ensuring your devices are back up and running without delay.

Can you help with smart home network integration?

Yes, we connect and secure smart TVs, security cameras, and other IoT devices.